3dcart has found good balance of cool features and a simple, easy to use interface. For months after making the switch my employees thanked me for doing so. It's just much easier to use than other carts out there which helps us provide better customer service and in turn improves sales. Some of our favorite features are just basic things that they have made really easy like splitting orders for multiple shipments, placing a phone order and mouse over order details. Plus, all the important features are still there like analytics, reporting, shopping site feeds, newsletter management, CRM, return management and more.
First, we found them on page 1 of Google. We were also on page 1 for most of our terms and worked hard to get there. It was important to us to find a cart service that understood SEO, would help us maintain our rankings through transition and improve where we needed to. After examining the optimization features offered by 3dcart it was apparent that they had experience, and the rankings of their own shopping cart was proof. Fortunately, we have maintained our rankings throughout the transition to 3dcart services.
Secondly, 3dcart seems to understand and prioritize the needs of eCommerce business managers. Many shopping carts available today are full of features but in my opinion, designed or programmed by people that don't have experience with the daily operations of an online business. A huge downfall.
And finally, 3dcart's support has been exceptional. We worked hard over the years to build a successful business and switching shopping carts was a risky proposition. I had very specific requirements and needed some custom programming to make the transition. 3dcart has been easy to work with and reasonable in their customization costs. They respond quickly to issues and have given special attention in circumstances where they probably didn't need to. We've now had them customize page layouts, add features and even more complex behind the scenes programming to facilitate our transition with minimal impact on our SERPs.
Overall we've been very pleased with 3dcart as a shopping cart service provider. Of course there are certain things that we had to customize specifically for our business but 3dcart has been great to work with for that. We now have 3 websites using their platform and look forward to new features as they continually improve the software. Switching to 3dcart has improved our day to day operations and the time savings will help us focus on growing our business.
Jake England
directdoorhardware.com
