Purpose: This template is used by customers when creating a new Return Merchandise Authorization (RMA) ticket.

Note: It is important to preserve the commented tags to ensure the software performs correctly.

For example:

  <!--START: RMANumber-->
    [rma_header-rmanumber]
    [RmaNumber]
  <!--END: RMANumber-->
  <!--START: NewRMA-->
    [rma_header-new]
  <!--END: NewRMA-->
  <!--START: CATEGORY_HEADER-->
    [CONTENT]
  <!--END: CATEGORY_HEADER-->
  <!--START: NEW-->
    [RmaNumber]
    <!--START: form-->
      [rma_header-rmaorderitems]
      [rma_header-rmaorder-item-id]
      [rma_header-rmaorder-item-description]
      [rma_header-rmaorder-item-unitprice]
      [rma_header-rmaorder-item-qty]
      [rma_header-rmaorder-item-qtyrtn]
      <!--START: items-->
        [Id]
        [IdItem]
        [Description]
        [uPrice]
        [Qty]
        [qr]
      <!--END: items-->
        [rma_header-rmaorder-rtn-option]
        [rma_header-rmaorder-rtn-reason]
        [rma_header-rmaorder-rtn-method]
        [rma_header-rmaorder-rtn-status]
      <!--START: options-->
        [Reason]
        [Method]
      <!--END: options-->
        [rma_header-rmacomments]
      <!--START: comments-->
        [comments]
      <!--END: comments-->
      <!--START: Add-->
        [rma_header-rma-btn-saverma]
      <!--END: Add-->
      <!--START: Mody-->
        [oid]
        [rma_header-rma-btn-returntoorder]
      <!--END: Mody-->
    <!--END: form-->
    [rma_header-rma-alert-delete]
    [rma_header-rma-alert-createnew]
    [rma_header-rma-alert-close]
    [rma_header-rma-alert-qty]
    [oid]
  <!--END: NEW-->
  <!--START: NOTNEW-->
    [rma_header-cant-create-new-rma]
  <!--END: NOTNEW-->
  <!--START: CATEGORY_FOOTER-->
    [CONTENT]
  <!--END: CATEGORY_FOOTER-->

Note: Code blocks and their respective variables will only work with specific template pages.

Note: Many of the following variables are dynamically inserted from your cart's Settings ->Design ->Store Language section.

• [rma_header-new] - Displays the Title of the "Create New RMA" heading of the page. (See Settings ->Design ->Store Language)
• [rma_header-rmaorderitems] - Displays the Title of the "Order Items" heading on the product listing table. (See Settings ->Design ->Store Language)
• [rma_header-rmaorder-item-id] - Displays the Title of the "Item ID" column header. (See Settings ->Design ->Store Language)
• [rma_header-rmaorder-item-description] - Displays the Title of the "Description" column header. (See Settings ->Design ->Store Language)
• [rma_header-rmaorder-item-unitprice] - Displays the Title of the "Unit Price" column header. (See Settings ->Design ->Store Language)
• [rma_header-rmaorder-item-qty] - Displays the Title of the "Purchased" column header. (See Settings ->Design ->Store Language)
• [rma_header-rmaorder-item-qtyrtn] - Displays the Title of the "Returned" column header. (See Settings ->Design ->Store Language)
• [Id] - Inserts the Item ID/SKU information within the order items listing.
• [IdItem] - Used by the Software to reference the Item ID.
• [Description] - Inserts the Product's name information.
• [uPrice] - Inserts the Product's Unit Price.
• [Qty] - Inserts the number of units purchased.
• [qr] - Used by the software to control and reference the drop down menu for the number of items being returned.
• [rma_header-rmaorder-rtn-option] - Displays the Title of the "Order Return Options" heading of the page. (See Settings ->Design ->Store Language)
• [rma_header-rmaorder-rtn-reason] - Displays the Title of the "Reason" column header. (See Settings ->Design ->Store Language)
• [rma_header-rmaorder-rtn-method] - Displays the Title of the "Method" column header. (See Settings ->Design ->Store Language)
• [rma_header-rmaorder-rtn-status] - Displays the Title of the "RMA Status" column header. (See Settings ->Design ->Store Language)
• [Reason] - Controls and lists the available RMA reasons in the Drop Down Menu. (See Settings ->General ->Store Modules)
• [Method] - Controls and lists the available RMA Methods in the Drop Down Menu. (See Settings ->General ->Store Modules)
• [rma_header-rmacomments] - Displays the Title of the "My Comments" heading of the page. (See Settings ->Design ->Store Language)
• [comments] - Displays and references the entered comments on the page.
• [rma_header-rma-btn-saverma] - Displays the Title of the "Save RMA" link/button.
• [oid] - Used by the Software to reference the Order ID information.
• [rma_header-rma-alert-createnew] - When saving the RMA a popup window will display an "Are you sure" confirmation message. This variables displays the text of that message. (See Settings ->Design ->Store Language)
• [rma_header-rma-alert-qty] - If the RMA is being saved without a Return Quantity selected, this variable will insert a message advising the shopper to select a return quantity. (See Settings ->Design ->Store Language)