Purpose: This HTML template defines the layout of the Customer Relationship Manager (CRM) page when customers review their created tickets.

Note: It is important to preserve the commented tags to ensure the software performs correctly.

For example:

      [crm_header_view_ticket]
    <!--START: myAccount-->
    <!--END: myAccount-->
    <!--START: CATEGORY_HEADER-->
      [CONTENT]
    <!--END: CATEGORY_HEADER-->
      [subject]
      [crm_status]
      [status]
      [crm_date-opened]
      [datentime]
      [crm_department]
      [department]
      [crm_opened-by]
      [sender]
      [crm_last-action-date]
      [lastactiondatentime]
      [crm_user-date]
      [crm_message]
    <!--START: msgDetail-->
      [msgSender]
      [msgDate]
      [msgMessage]
    <!--END: msgDetail-->
      [crm_update]
      [mk]
      [custemail]
      [id]
      [crm_subject]
      [subject]
      [crm_response]
    <!--START: captcha-->
    <!--END: captcha-->
    <!--START: CATEGORY_FOOTER-->
      [CONTENT]
    <!--END: CATEGORY_FOOTER-->

Note: Code blocks and their respective variables will only work with specific template pages.

Note: Many of the following variables are dynamically inserted from your cart's Settings ->Design ->Store Language section.

• [crm_header_view_ticket] - Displays the Title of the "Request Details" header of the page. (See Settings ->Design ->Store Language)
• [subject] - Inserts the Subject information of the CRM ticket.
• [crm_status] - Displays the Title of the "Status" label of the details section. (See Settings ->Design ->Store Language)
• [status] - Inserts the CRM ticket's current status.
• [crm_date-opened] - Displays the Title of the "Date Opened" label of the details section. (See Settings ->Design ->Store Language)
• [datentime] - Inserts the CRM ticket's submit date.
• [crm_department] - Displays the Title of the "Department" label of the details section. (See Settings ->Design ->Store Language)
• [department] - Inserts the CRM ticket's assigined Department.
• [crm_opened-by] - Displays the Title of the "Opened by" label of the details section. (See Settings ->Design ->Store Language)
• [sender] - Displays the title of the ticket creator. (Customer or Staff)
• [crm_last-action-date] - Displays the Title of the "Last Action Date" label of the details section. (See Settings ->Design ->Store Language)
• [lastactiondatentime] - Inserts the timestamp of the CRM ticket's last action posting.
• [crm_user-date] - Displays the Title of the "User/Date" column heading of the CRM listing section. (See Settings ->Design ->Store Language)
• [crm_message] - Displays the Title of the "Message" column heading of the CRM listing section. (See Settings ->Design ->Store Language)
• [msgSender] - Inserts the title of the ticket creator. (Customer or Staff)
• [msgDate] - Inserts the timestamp of the respective message date and time.
• [msgMessage] - Inserts the written message.
• [crm_update] - Displays the Title of the "Update" link/button. (See Settings ->Design ->Store Language)
• [mk] - Used by the Software to insert and reference a special message key for tracking purposes.
• [crm_subject] - Displays the Title of the "Subject" field for the response section. (See Settings ->Design ->Store Language)
• [crm_response] - Displays the Title of the "Response" field for the response section. (See Settings ->Design ->Store Language)